Buy Kirix Strata: Frequently Asked Questions

Purchasing and Payment Options

What is the best way to order Kirix Strata?

The easiest way to order Kirix StrataTM is through our safe, secure online store. You can purchase with a major credit card or PayPal and get access to your software download and license key immediately.

What payment types do you accept?

The Kirix store accepts VISA, Mastercard and American Express.

What countries to you accept payment from?

We have customers from all over the world and our online store can handle payments from anyone who has access to one of the payment types discussed above. In the event that you have trouble ordering, please let us know.

Is ordering secure? Do you store my credit card information?

We process all of our online store transactions using Secure Socket Layer (SSL) encryption to make sure that your information is safe and secure. SSL is a technology that encrypts each transmission to ensure your data remains private. Your credit card information is only used to process the order; we do not store this information. For further information about how we treat your private data, please see our privacy policy.

Will I be charged for sales tax?

If you are a resident of Illinois, an 8% sales tax will be added to your order.

What if we are a tax-exempt organization?

If you are a tax-exempt organization located outside of Illinois, you may process your order through the Kirix store and will not be charged sales tax. If you are a tax-exempt organization located in Illinois we can process your order without tax with the proper documentation. Please contact our sales department for further information.

Do you offer Volume discounts?

Yes, please see our volume discounts page for further information.

Do you offer discounts for students and teachers?

Yes, please see our academic pricing page for further information.

Do you offer discounts for employees of not-for-profit or governmental organizations?

Yes, please see our government/Not-for-Profit pricing page for further information.

What if I need to contact someone about a purchase?

We're happy to help. If you have any questions, please contact us.

Can I return the product if I am not satisfied with it?

Absolutely. We're eager to make sure that you are really happy with your purchase. If you are not satisfied, for any reason at all, please contact us within 30 days of your purchase and we'll give you a full refund. Also, if you'd like to try the software out before buying it, please download a free trial version and give it a spin.

How is the software delivered?

Kirix Strata is available immediately after purchase via download to your computer. At this time, we do not offer any other delivery/shipping options.

Can I see the licensing terms before purchasing the software?

Definitely. You can view the end-user licensing agreement for Kirix Strata here.

Downloading, Installing and Activating Kirix Strata

How do I download the software?

You may download a free, 30 day trial version from our download page. Once the 30 days has passed, you'll just need to enter a serial number to activate it. A serial number is provided at the end of the purchase process. Additionally, immediately after making a purchase, you will be provided with a link to download the software.

How do I install the software?

After downloading the software, simply double-click the setup icon and the installation wizard will appear. Follow the directions in the wizard to complete the installation. After you install, a Kirix Strata icon will appear. Click on that icon to begin using the software. Please see the installation instructions for further help.

My software says my license is expired, how can I activate the software?

The software download works, fully featured, for 30 days without requiring activation. However, after 30 days, a serial number is required to activate it. To activate the software, select Activate... from the Help menu in Strata. An activation panel will appear. Enter your serial number and press OK to activate over the internet. Please see the activation instructions for further help. If you do not have a serial number, you may obtain one by purchasing a Strata license from the online store

Why can't I activate the software?

Sometimes in a corporate environment, firewalls are set up that limit various type of communication over the internet. If you are in this type of setting, you should activate your software manually. To activate manually, first log in to your Kirix Account. Then, select the Generate Activation Code link. There, you will enter your serial number as well as the site code from the Activate panel in Strata. Finally, you can generate an activation code to use to unlock the software. Please see the activation instructions for further help.

I need to reinstall my software, can I do this?

Absolutely. If you have a new computer and need to reinstall the software, you can just download the software again and use your serial code to activate it. To be sure you are using the software download that matches your serial number, go to your Kirix Account and select the Download Software link.

I lost my serial number, can I get a copy of it?

Yes, simply log in to your Kirix Account, and click on the View Licenses link. There you will be able to obtain your serial number(s).

Can I install the software on both my laptop and desktop computers?

Yes, you may install the software on two different computers, such as a work computer and home computer if a) you are the only person using the software on these computers and b) the two copies of the software are not being used at the same time. Otherwise, concurrent use of the software is prohibited by the Kirix Strata license. Please see the end-user licensing agreement for full details.

System Requirements

What are the system requirements for the software?

The minimum requirements for installing Kirix Strata are as follows:

  • Microsoft Windows XP/Vista/7/8
  • 1 GHz processor
  • 512MB of RAM
  • 500MB of disk space for system and sample data files
  • Additional disk space for work files (twice the data size)
  • Monitor supporting 1024x768 resolution
  • Internet Access

Can't find the answer you're looking for? Please feel free to contact us and we'll be happy to help.

We're eager to make sure that you are really happy with your purchase. If you are not satisfied, for any reason at all, please contact us within 30 days of your purchase and we'll give you a full refund.

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